Our payment system is designed to capture the full amount of your order upon successful order submission. For an order to be successfully submitted it must first obtain an authorization code from the bank and then pass the bank's Address Verification System (AVS). If an order is submitted with any billing information that does not match what the bank has on file it may fail the AVS and result in unsuccessful order placement. Supplying the proper billing information will resolve this issue, however any payment authorizations issued by the bank that did not pass AVS will remain as a temporary hold on your account for up to 24hrs. These authorizations are not charges and will not be finalized.

If you are purchasing a pre-order it will be considered paid in full upon order submission and the charges will not be delayed before shipment. If you wish to change or cancel your pre-order at any time before the item ships you will be issued a credit for the full amount.

If you received and email notifying you of your shipped order please allow 2-5 business days for it to reach your destination from our warehouse. If the tracking information shows a "delivered" status and you did not receive the product please contact us as soon as possible to initiate a claim with the carrier. If you did not receive an order confirmation or place your order over the phone with Barecat Warehouse representative your order may not have been submitted successfully. Please give us a call to verify successful order placement. Please be advised that Police Scanner Outlet does not approve or decline orders and that is determined by the billing contacts financial institution. If your card was declined or a hold was placed on the funds it could be for one of the reasons below.

* The billing information entered on the order does not match what the credit card company has on file.

* Incorrect card information including name, card number, expiration date, or security code may hace been entered

* Funds were not available for the amount of the charge

Police Scanner Outlet is very concerned about credit card fraud and tries to prevent unauthorized card use. All orders that are shipping to a different location than the bill to address will receive a call from our warehouse prior to shipping. Customers with orders over a predeterminded dollar amount will also receive a call prior to shipping. Until we confirm important information about the card holder your order may be held.

All of the items we sell are factory sealed (with the exception of optimized/programmed scanners) and should arrive with all original parts. Please refer to the owner's manual and/or the product's page on our site for manufacturer included parts. If it is determined that a stock part is missing from the package please contact us as soon as possible so we may resolve the matter with the manufacturer. In most cases, a replacement will be drop shipped.

If you lose or did not receive your order invoice please email us at admin@bearcatwarehouse.com to obtain a copy. We will either need your 6 digit order number or the first and last name of the person to whom it was billed to look up the order.

Please contact our customer service department at 1-877-568-7226 for assistance.

Price match request must be made before the order ships Proof of competitor's price must be shown (email ad, screenshot, company letterhead, etc.) The competitor must be a reputable retailer with a respectable amount of stock for the product.

Police Scanner Outlet does not price match for the following:

- Previous/Shipped orders

- Items being sold at auction (e.g. eBay)

- So-called "one-off" sales where a private seller is simply selling 1 or 2 items (e.g. eBay, individual sellers on Amazon Marketplace, etc.)

- Promotional pricing, clearance, open-box, defective, refurbished/reconditioned, or member only pricing

Price match is subtotal for subtotal only. Excludes government discounts, taxes, shipping, or coupons

Our credit card processor is configured to capture the full amount due upon successful order submission.

If a customer enters incorrect information for their bill to address their bank or credit card company may put a hold on the funds for at least 24 hours. Your order will be placed under a "pending" status and will not process or ship. Holds may take up to 3 business days to be removed. If you did not receive a confirmation notification (including a 6 digit order number) and there is a pending charge on your card after 72 hours please contact your financial institution for assistance.

We accept Visa, MasterCard, American Express, Paypal and Pay with Amazon. We do not accept personal checks.

You may also pay for your order with a money order or cashier's check. Orders purchased with this method may take up to 2 weeks to process. You can do this by adding the item/items you would like to a cart on our site and enter your zip code to calculate the freight charges. Print the cart page and write your name, phone number, and shipping address on it. Mail this along with a money order or cashier's check to

Police Scanner Outlet
6030 Marshalee Drive, Suite 721
Elkridge, MD 21075

Government purchase orders (PO) may be accepted on a case by case basis. Please contact a representative for more information.

If you are within the 30 Day Money Back Guarantee time frame and would like to exchange your item for a different model simply follow these steps:

To Request an RA# from please visit the link below or contact a representative at 1-877-568-7226. Once the RA is approved you will receive an email with further instructions.

Thats it! once your unwanted item is received in our warehouse we will ship your new item. You will be refunded the difference less shipping if the cost of the new item is less than the returned item and charged the difference plus shipping if the cost of the new item is greater.

Return Request Link found below:
https://www.bearcatwarehouse.com/content/returns

Police Scanner Outlet offers a 30 Day Money Back Guarantee. If you are not satisfied with your order for any reason you may return the item within the 30 day time period for a refund. Refund will apply to physical items only.

Credits from returns may take up to two weeks to process from the time your item is received in our warehouse. You will be notified via email as soon as your credit is posted to your account. Depending on your financial institution, funds may take an additional 2-3 business days to become available. If you have not received an email or credit to your account after the two week period please contact us as soon as possible to resolve the matter.

Our trade in program is for same model, current model, current scanners only but there are certain exceptions. If you've recently purchased a current model scanner (any of the models we currently sell on our site) and wish to upgrade to a newer model please contact a Police Scanner Outlet representative. Upgrade eligibility is determined on a case-by-case basis and is subject to the following requirements:

*Scanner must be in proper physical working condition
*All parts, pieces, manuals, and original box must be present and in tact
*Item(s) cannot have any repairs, modifications, or hardware upgrades

Police Scanners let you monitor radio systems being used in and around your community. Depending on the model, you can hear police, fire, ambulance, car racing teams, weather spotters, and more. The model you want to buy will depend on what kind of things you want to hear and whether you want a portable scanner, a scanner to mount in your vehicle, or scanner to keep at your home or business. But more importantly it will depend on the technology being used in your area. If you are unsure which radio technology is being used in your area give us a call and we'll check it out!

For additional information please visit the link's below

Part 1
https://www.bearcatwarehouse.com/smartblog/1_which-scanner-part-1.html

Part 2
https://www.bearcatwarehouse.com/smartblog/2_which-scanner-part-2.html

Part 3
https://www.bearcatwarehouse.com/smartblog/3_which-scanner-part-3.html

Optimization is an in-house service we offer for the "HP scanners" (Homepatrol-1 & 2, BCD436HP, and BCD536HP) in which we preform the lastest firmware/database updates, complete the initial setup, and create a favorites list of public safety channels for the selected county/counties. You're ready to go right out of the box!

If you have already purchased a Home patrol series unit your in luck! We can program an SD card for your homepatrol scanner and ship it to you. Please visit the link below for idditional inforamtion:

https://www.bearcatwarehouse.com/preprogrammed-sd-card.html

DMR stands for Digital Mobile Radio. It is a digital voice and data protocol that can be used unlicensed or commercially. You can peruse a standards document if you like. One of the major issues preventing you from using just any scanner from tuning to DMR is that the vocoder being used is AMBE, which is proprietary. The DMR upgrade allows users to monitor DMR systems. With this upgrade, the SDS200,SDS100, BCD996P2, BCD325P2, BCD436HP & BCD536HP are the only Uniden Police Scanners Radios that can pick up DMR.

County Programming removes the guesswork, tedium, and frustration from manually programming your scanner for your area. Our programming department will preload your selected county/countie's public safety frequencies so all you have to do is turn it on.

Optimization applies to zip code (HOMEPATROL) based scanners only and is preformed same-day before your order ships*. County Programming is preformed on all other PC programmable scanners that require meticulous frequency entry and setup, which may add up to 5 business days to your order processing time.

Orders placed before 3pm EST will ship the same day, unless County Programming is purchased, a backordered item is purchased, or we require order verification before shipment. Orders placed after 3pm EST will be shipped the following business day. For example, if you place an order at 5pm EST on Tuesday your order will ship Wednesday but if you place your order at 3:30pm EST on Friday it will ship on monday.

Some items that are out of stock may be ordered with the understanding they are on back order and will be shipped out as soon as they arrive. Back order situations usually last no longer than one to two weeks, but unexpected conditions such as customs issues or parts shortages may cause unexpectedly longer delays. If an item is factory backordered you will receive a call from our warehouse to remind you and offer the chance to keep the order, exchange item or cancel. Orders on back order are put on the highest priority for shipment.